eBay Buyer Says Their Item Was Not Delivered [INR Case Solved]

🎯 Watch This If You Want To:

‍ • Handle eBay “Item Not Received” cases like a pro.

‍ • Protect your seller metrics and avoid account defects.

‍ • Learn how to respond when tracking shows “Delivered.”

‍ • Understand how to request refunds from suppliers.

‍ • Keep your customers happy and your account safe.

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📚 What This Video Covers

‍ • Why INR Cases Matter: unresolved cases can cause defects that lower visibility and hurt sales.

‍ ✅ Tip: Always respond within 24 hours — even one late response can trigger a defect.

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• Checking Buyer Cases: Go to Seller Hub → Orders → Requests & Disputes to view open INR cases.

‍ ✅ Insight: Check this daily to catch issues early and prevent escalations.

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• Tracking Numbers & Compliance: eBay must recognize your tracking number for protection.

‍ ✅ Pro Tip: Convert Amazon TBA tracking using tools like AutoDS (Qtrack) or Trackerbot to stay compliant.

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• Validating Delivery: Verify tracking first. If marked “Delivered,” check delivery details with your supplier (e.g., Amazon says “left in mailbox”).

‍ ✅ Tip: Send the buyer a friendly message explaining where it was delivered — include images if available.

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• Contacting eBay for Support: If tracking confirms delivery, call or chat with eBay to close the case in your favor.

‍ ✅ Pro Tip: Keep records of all messages and actions — eBay reviews the case history when deciding outcomes.

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• When Item Truly Isn’t Delivered: Request a refund from your supplier (Amazon, Walmart, AliExpress).

‍ ✅ Insight: On Amazon, use the chat flow: Orders → Missing Package → Report Missing Item to get a fast refund.

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• Refunding the Buyer: Once refunded by the supplier, go to the INR case on eBay and click Refund Now to close it properly.

‍ ✅ Tip: Always handle refunds inside eBay - never outside the platform.

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• Preventing Future INR Issues:

‍ ✅ Pro Tip:

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• Always use valid tracking. ‍
• Ship on time, every time. ‍
• Communicate politely and consistently. ‍
• Call eBay twice a month to close inactive or resolved cases. ‍